Refund policy
Last updated: 6 October 2026
This policy applies to all orders placed on the Broo Foods online store operated by Broo Foods, New Nallakunta, Hyderabad, Telangana 500044, India.
- Order cancellation
- You may cancel your order any time before it is dispatched. To cancel, WhatsApp or call us at +91 89851 61204 or email with your order number.
- Orders cancelled before dispatch receive a full refund to the original payment method.
- Once an order has been dispatched, it can no longer be cancelled.
- Broo Foods may cancel an order if a product is out of stock, the delivery address is unserviceable, or the order appears fraudulent. In such cases you will receive a full refund of any amount paid.
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Returns All our products are food items. For reasons of food safety and hygiene, we do not accept returns or exchanges once an order has been dispatched. All sales are final.
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Refunds
- Refunds for eligible cancellations are initiated within 24–48 hours to the original payment method (UPI, card, net banking or wallet).
- For Cash on Delivery orders cancelled before dispatch, no payment is collected, so no refund is due.
- The time taken for the amount to reflect in your account depends on your bank or payment provider.
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Refused or undelivered COD orders If a Cash on Delivery order is refused at the door, or cannot be delivered because of an incorrect address or the customer being unreachable, Broo Foods may restrict Cash on Delivery for future orders from that customer.
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Contact Broo Foods, Emerald House, Tirumala Enclave, New Nallakunta, Hyderabad, Telangana 500044, India WhatsApp / Phone: +91 89851 61204 (available 24/7) Email: FSSAI Lic. No.: 23626442000213 · GSTIN: 36MAJPS7000K1Z6